Terms and Conditions

1) Price

All prices are in AUD (Australian Dollars) and are subject to change without notice.
Prices for ordered goods are fixed once your order has been placed.
Subsequent prices either up or down will not be retroactively applied to existing orders.
We are not registered for GST.

2) Payment

We accept PayPal, Visa, Mastercard or Direct Debit Only.

Prices quoted are based on Australian delivery only.

3) Delivery

We only deliver to Australian Residents Only.

Confirmation of delivery been sent is available from your account on our website. The “My Account" button is available at the bottom left of this website.

All goods will be shipped to the address given in your order.

If you’re ordering more then one item, your goods may be sent to you in separate postal boxes or bags.

All parcels sent from Sienna And I Creations are delivered by Australia Post. If for some reason your parcel is damaged, Sienna And I Creations will be notified by Australia Post.

Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Sienna And I Creations.

4) Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

All prices and fabric listed on siennaandi.com.au are correct at the time of entering the information. however, we reserve the right to change prices of any product at any time.

A confirmation email will be generated automatically from our website and will be sent to the email address given in your order form and will detail the product(s) ordered, payment method and cost.

You must check that all the details on this confirmation email are correct and contact us as soon as possible if the details are not correct and require changing before delivery.

If your order has not been accepted, you will receive an email from us with a reason for the cancellation of your invoice.

All discount vouchers, codes and offers are subjected to the terms found in their descriptions.

5) Returns

Please choose carefully as items are very limited and we cannot guarantee that another item will be available to exchange.

If you do require an exchange, we will do our best to accommodate, however it will depend upon item and fabric availability.

If we do offer an exchange, we will charge postage on the new item, which will be posted to you upon receipt of your original item.

We are unfortunately unable to offer a refund unless the item is faulty.

The cost of return postage, if applicable, is to be paid by the sender.

All products (including any headbands or accessories) need to be returned.

All returns must be made within 7 days of receipt and the items MUST BE in an unused and saleable condition.

We will not accept damaged or used products that are not in a saleable condition.

In the unlikely event that your goods are damaged in transit please contact us immediately.

Depending on the order and extent of damage to the goods we will be able to provide you with a credit or replacement, this is at the sole discretion of Sienna And I Creations.

6) Copyright

All rights, including copyright, in the content of the Sienna And I website are owned or controlled by Chloe Claessens.

You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the All rights, including copyright, in the content of the Sienna And I website are owned or controlled by Chloe Claessens.

In accessing the Sienna And I website, you agree that you are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the Sienna And I website for any other purpose whatsoever without the prior written permission of Chloe Claessens.

7) Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible.

We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price.

In the event that you order an item and the price published on Sienna And I is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled.

You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

Should you choose to re-order at the correct price, your current order will be cancelled and you will be refunded your amount in which you can use to repurchase the item once again from our website under a new order number.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary.

We have taken every measure to provide accurate product images for each product for sale on the site.

However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on Sienna And I are provided for private domestic and consumer use only.

Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from Sienna And I.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible.

However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

8) Law

You agree to the laws of Australia and the State of Western Australia, without regard to principals of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Sienna And I/Chloe Claessens, shall be governed by the laws of the state of Western Australia without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the ACICA Arbitration Rules.

You agree to the laws of Australia and the State of Western Australia, without regard to principals of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Sienna And I/Chloe Claessens, shall be governed by the laws of the state of Western Australia without regard to principles of conflicts of law, provided that this arbitration agreement shall be governed by the ACICA Arbitration Rules.

9) Rights

Sienna And I/Chloe Claessens reserves the right, at its sole discretion, to modify, disable access to, or discontinue, temporarily or permanently, any part or all of this website and/or service or any information contained thereon without liability or notice to you.

Please Note: We strongly suggest reviewing this page from time to time as we may revise this page without notice to you.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF TE PROVISIONS CONTAINED ABOVE.